New city Service SA centre to slash wait times

25 Feb 2020
New city Service SA centre to slash wait times

The new CBD Service SA centre on Currie Street has opened its doors to the public for the first time today which will deliver faster and better services thanks to new technology and customer flow measures.


The new centre will use new customer flow measures that have seen wait times slashed by 30 per cent at other trial centres across metropolitan Adelaide.


These measures have helped reduced total wait and transaction times by around two minutes on average.


Aside from slashing wait times, modernising Service SA services has also resulted in;

  • Total wait times have reduced by almost two minutes on average;
  • Total times (wait and transaction) have reduced by two minutes on average;
  • Online transactions have increased by 1.5 million transactions from 2015 to 2019 (from 3.02 million to 4.54 million);
  • Face-to-Face Service SA transactions have decreased by over 100,000 transactions from 2015 to 2019; and,
  • Online transactions now represent 57.6% of total transactions, up from 42.9% 5 years ago; and,
  • Face-to-Face transactions now represent 29.7% of total transactions, down from 38.4% 5 years ago.


“We went to the election with a commitment to deliver better services and this new Service SA centre will deliver just that,” said Minister for Transport, Infrastructure and Local Government Stephan Knoll.


“This data from trial centres shows that people are waiting two minutes less on average.


“The new Service SA centre has six counters, five assisted self-service PCs, two self-service digital kiosks and a customer meeting room.


“No one likes waiting in line longer than they have to and with the new customer flow measures and technology in this centre, we will be reducing both wait times and total transaction times.


“We also know more people are doing more online so there are less people actually attending Service SA centres and waiting in line – which is a win for everyone.


“We recognise that not everyone wants to or is able to transact online, and that’s precisely while we are upgrading and trailing new in-store measures at Service SA centres.


“We are providing better services for all South Australians, whether they choose to transact online or prefer the face-to-face in-store service.”